Initializing System
HAIR ANTI AGING RESEARCH
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The Science
Analysis
Products
Journal
Contact
Initializing System
Support
Frequently Asked Questions
Everything you need to know about HAAR products, orders, and delivery.
Customer Experience
Do I need to create an account before I can make a purchase online?
How do I know which HAAR products are right for my scalp?
What is the Scalp Longevity Index (SLI)?
How do I use the HAAR Adaptive Boosters?
If I only used half of my Adaptive Booster, can I save the rest for my next application?
I am having issues using a discount or voucher code. What should I do?
Products & Brand Ethics
Is HAAR cruelty-free? Do you test on animals?
Are HAAR products safe to use during pregnancy or breastfeeding?
Do HAAR products contain parabens, sulphates, or silicones?
Are HAAR products suitable for all scalp types?
Where are HAAR products manufactured?
Orders
Where can I find my order number?
How long does it take to confirm my order?
Can I modify my order after payment?
I entered the wrong delivery address. What should I do?
Can I place an order by phone or email?
What should I do if an item I receive is defective or incorrect?
What should I do if my order has not arrived?
Payment
What payment methods does HAAR accept?
Is it safe and secure to shop at haar.com.sg?
What should I do if I see a 'Payment Failed' message?
Are prices inclusive of GST?
Delivery & Shipping
What are the delivery charges?
When will my order be dispatched and delivered?
Do you ship outside Singapore?
How do I track my order?
What happens if I miss my delivery?
What should I do if there is a delay in my delivery?
Can I collect my order directly from the HAAR office?
Returns, Refunds & Exchanges
How do I make an exchange, return, or refund?
Can I cancel my order?
Contact & Support
How can I contact HAAR customer care?
